Returns policy
If something is not right, tell us. We would rather put it right than have you keep a piece you do not love.
Last updated
Our current policy
Returns are handled case by case. Write to [Support email — to be added] with your order number and we will tell you what we can do.
Damaged, faulty or wrong pieces
If your parcel arrives damaged, or the piece is faulty or not what you ordered, write to [Support email — to be added] as soon as you can with your order number and photographs. We will put it right. This does not affect your rights under the Consumer Protection Act, 2019.
Cancellations
If your order has not shipped yet, contact us straight away and we will do our best to cancel it. A cancelled order is refunded in full. Once it has shipped, the policy above applies.
Refunds
- Online payments are refunded to the original payment method through Cashfree.
- For cash on delivery orders, we ask for bank or UPI details to send the refund to.
- We confirm on WhatsApp or by email when a refund is issued. Your bank may take a few working days to show it.
Questions
See the contact page for every way to reach us, and the shipping policy for delivery.