Terms of use

Who we are

Shauk is a brand of the business named below. When these terms say “we” or “us”, they mean that business. When they say “you”, they mean the person using the site or placing an order.

Legal name

[Legal name — to be added]

Registered address

[Registered address — to be added]

GSTIN

[GSTIN — to be added]

Using the site

• You must be 18 or older, or use the site with a parent or guardian’s consent.
• You sign in with your mobile number and a one-time password. Keep access to that number secure; orders placed from your account are treated as yours.
• Do not misuse the site: no scraping, automated ordering, reselling in bulk, or attempts to interfere with its security.

Products and prices

• Every product page names the country of origin. Many of our pieces are imported, and we say so.
• Prices are in Indian rupees and include GST. Any delivery charge is shown at checkout, before you pay.
• We describe and photograph each piece as accurately as we can. Colours can vary slightly between screens.
• If a price or listing is clearly wrong, we will tell you before we ship and you can choose to proceed at the correct price or cancel for a full refund.

Orders and payment

• Your order is confirmed when payment succeeds, or, for cash on delivery, when you confirm the order. We send the confirmation on WhatsApp or by email.
• Online payments are processed by Cashfree Payments. We never see or store your full card details.
• Stock is held for you while you pay. If a payment does not complete, the hold is released and no order is placed.
• We may decline or cancel an order if a piece is unavailable, if we cannot deliver to your PIN code, or if we suspect fraud. Any amount paid is refunded in full.

Delivery and returns

Delivery is covered in our shipping policy and returns in our returns policy. Both form part of these terms.

Our content

The Shauk name, photographs, text and design of this site belong to us or our licensors. You may share links to our pages, but please do not copy or reuse our content without written permission.

Liability

Nothing in these terms limits your rights as a consumer under the Consumer Protection Act, 2019 or any other Indian law. Beyond those rights, our liability for any order is limited to the amount you paid for it, and we are not liable for losses we could not reasonably have foreseen.

Your privacy

How we handle your personal data is set out in our privacy notice.

Grievances

If something has gone wrong, contact our support team first through the contact page. If you are not satisfied with the answer, write to our Grievance Officer. We acknowledge every complaint within 48 hours and resolve it within one month of receiving it, as the Consumer Protection (E-Commerce) Rules, 2020 require.

Grievance Officer

[Grievance Officer name — to be added]

Email

[Grievance Officer email — to be added]

Address

[Registered address — to be added]

Governing law and changes

These terms are governed by the laws of India. We may update them from time to time; the date at the top shows when they last changed, and the version in force when you place an order applies to that order.